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Paul_DN
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Message 11 of 16
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Re: 'Upgrade to watch' on Catch Up

Hi VMViewer,

 

Thank you for coming back to me , I am sorry for the confusion. do you have any problems trying to watch the below channels live?

  • E!
  • CBS Drama
  • Cartoon Network
  • Boomerang
  • Cartoonito

Kind regards

 

Paul.

 

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VMViewer
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Message 12 of 16
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Re: 'Upgrade to watch' on Catch Up

Hi Paul

There isn't a problem watching any of these channels live, it is only their Catch Up content that is showing 'Upgrade to subscribe'.

Accessed via:

Home > Catch Up > Channels

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Paul_DN
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Message 13 of 16
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Re: 'Upgrade to watch' on Catch Up

Thank you for clarifying this and sorry for the confusion, I am going to raise an I T ticket to get this looked into further.

 

Regards

 

Paul.

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VMViewer
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Message 14 of 16
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Re: 'Upgrade to watch' on Catch Up

Hi Paul - any update?

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Paul_DN
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Message 15 of 16
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Re: 'Upgrade to watch' on Catch Up

Hi VMViewer,

 

Thank you for coming back to me, the I T ticket has come back no issue found, I have raised this on your account now and it will be looked at by the network teams.

 

Regards

 

Paul.

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VMViewer
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Message 16 of 16
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Re: 'Upgrade to watch' on Catch Up

Hi Paul, 

This problem still hasn't been resolved, and it's been 4 months now, what is the reason why this problem can't be fixed?

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