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Viper4564
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Upgrade to a free TiVo box

I have received the letter stating I need to upgrade to Virgin's Smarter TiVo box, for free.

I go into my account to order, however there is a one off £30 TiVo activation fee, even though I am going for self installation and collect from a local outlet.

How can this be ? I paid the one off activation fee on my first TiVo box, 6 years ago.

 

I tried to ring the helpline a few days ago but did not get through due to my place in the queue and it was close to the phone lines closing for the day

 

Thanks

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Re: Upgrade to a free TiVo box

Hi Viper4564,

 

 

Thank you for reaching out to us in our community , I am sorry to hear there is confusion over whether it is free or not.

 

I am more than happy to look into this for you, to do so I will invite you into a private chat, I will send you an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

 

 

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Viper4564
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V6 Upgrade

Paul

 

Thank you for reply- I have since spoke to VM via live chat and have had new V6 boxes installed

 

Viper4564

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Re: V6 Upgrade

Hi Viper4564,

 

Thank you for coming back to me and for the update, I am really glad to hear you have now been sent a new V6 box,

 

If you have any further issues or even just have a question please do not hesitate to contact us.

 

Kind regards

 

Paul.

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