2 weeks ago
I have received the letter stating I need to upgrade to Virgin's Smarter TiVo box, for free.
I go into my account to order, however there is a one off £30 TiVo activation fee, even though I am going for self installation and collect from a local outlet.
How can this be ? I paid the one off activation fee on my first TiVo box, 6 years ago.
I tried to ring the helpline a few days ago but did not get through due to my place in the queue and it was close to the phone lines closing for the day
a week ago
Thank you for reaching out to us in our community , I am sorry to hear there is confusion over whether it is free or not.
I am more than happy to look into this for you, to do so I will invite you into a private chat, I will send you an invite shortly, please click on the purple envelope to accept.
Thank you for reply- I have since spoke to VM via live chat and have had new V6 boxes installed
Thank you for coming back to me and for the update, I am really glad to hear you have now been sent a new V6 box,
If you have any further issues or even just have a question please do not hesitate to contact us.