I want to upgrade to Ultimate TV bundle but can’t seem to get access to it through my media account page. I have broadband and phone at the moment.
that shouldn't be a problem.
You could try the text messaging service.
Just send a text with a description of regrade to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues