I recently upgraded my package to include Movies and Sports and this is showing under my account info online.
However, none of the new channels are allowing me to view them on the box, they are all still grey'ed out in the TV guide.Do I need to reboot the box to activate the new channels?
Follow Home > Help & Settings > Help > TV Care > I'm missing some channels.
That should refresh the channel guide on your box.
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Once you're within the Help menu, "TV Care" is on the top-menu... should be the third tile from the left.
Also remember, unless you're paying the £7 additional charge for Sky Sports HD, then you need to be checking the Sky Sports SD channels from 511-519.