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Upgrade charges

Hi, I am a VM BB Customer and I am considering upgrading to take their TV services with one V6 box and I see that there is a £35 connection charge, I have noticed that NEW customers have this cost waived, why is this not the case for EXISTING customers, how is this charge justified?

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Re: Upgrade charges

It’s justified in that you’re already a customer and don’t have to be enticed in by waiving this fee as part of a very generous welcome.

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