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Vmerrick
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Upgrade channels not showing

I’ve upgraded my channels package, had confirmation that this had been implemented. No new channels. I’ve turned box off and on again. No new channels. 
any ideas?

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campo7
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Re: Upgrade channels not showing

Hi

PM me the account number and address and I will re-activate the box. 

cheers


Here to help! I'm a manager helping out whilst working from home. Find out more


Vmerrick
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Re: Upgrade channels not showing

Not being funny, But how do I know who you are?

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Graham_A
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Re: Upgrade channels not showing

@Vmerrick The VM logo next to the name, together with the Forum team name show that Campo is an authorised staff member

 

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Graham

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nodrogd
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Re: Upgrade channels not showing


@Vmerrick wrote:

I’ve upgraded my channels package, had confirmation that this had been implemented. No new channels. I’ve turned box off and on again. No new channels. 
any ideas?


The upgrade is a manual process at VMs end (can take 24 to 48 hours). The conf only shows the system has registered the request. The forum team have the facility to do what customer services would have done (eventually) & push the change through on the system.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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