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Upgrade Times

I upgraded my tv package to the biggest one (don’t need any new equipment, so no postage times) and was wondering how long it usually takes to be able to watch my new channels? 
I upgraded via the website.

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Re: Upgrade Times

Online upgrades take 24 to 48 hours (it’s actually the slowest way of upgrading) as this still has to be done manually by a CS agent.

If nothing changes after 48 hours give 150 a ring.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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Re: Upgrade Times

I’ve now spoken to a member of their team via text and they are now upgrading me manually! Thanks for your help!

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