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Unauthorised add on

I started a new 18 month contract at £32 a month. Got the email confirming this. Then half our later got email saying thanks for making changes your bill would be £54 a month! I checked virgin app and £22 a month sky sports has been added on. Someone from virgin rang yesterday offering me the sky sports add on for £22 a month but I refused. What's going on?

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Re: Unauthorised add on

Hi there dmcdonnell28,

 

I'm sorry to hear that the Sky Sports package was added after you refused and can understand the confusion. I've had a look at your details using the information we have on here and can see you've spoken to an agent since you last posted and that the Sky Sports has been removed.

 

I'm unsure what happened but will get this fed back so it doesn't happen again. Please let us know if you have any other queries concerning this so we can help.

 

Thanks,

 

Lisa