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Unable to watch some channels due to channel breakup

Hello

I love to watch some of the Lifestyle channels especially late at night.  

I am having to give this up most of the time, as the amount of pixelating makes these channels unwatchable!

But this does happen on other channels during the daytime too.

Any advice would be most gratefully received.

Thank you!

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Re: Unable to watch some channels due to channel breakup

More than likely you have signal issues. Give faults a call on 150 from any Virgin phone & checks can be run remotely. More than likely a tech visit will be required.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: Unable to watch some channels due to channel breakup

Hello JAG1967, thank you for your post and sorry to hear you're having some TV issues.

 

I'd like to investigate this further for you, so I'll send you over a private message now with some security questions.

 

If you can please respond to these by clicking the purple envelope in the top right, after these are answered correctly I can look into the issue further for you and book an engineer visit if needed.

 

Thank you, Emily.

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Re: Unable to watch some channels due to channel breakup

Many thanks, an Engineer called last Friday, and sorted out the problems, and now I can watch my programmes properly. Thank you very much 🙂 x

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Re: Unable to watch some channels due to channel breakup

Happy to hear it's been sorted so you can enjoy watching TV.

 

Please monitor and let us know if there are anymore problems.

 

Regards,

 

Lisa

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