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Unable to watch HD recordings

Question regarding HD recording's (all channels)

I have HD as part of my bundle (confirmed with support)

However when i try and watch ANY HD recording i get the following error.

This show is temporary unavailable

We are sorry you can't watch this show right now

Please try again later.  

Error 604


I have been through the pain (over 60 min wait on hold to talk to support and was told this would be resolved in 48 hours)

That was 3 months ago....

Anyone else seen this and have a fix ?





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Very Insightful Person
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Re: Unable to watch HD recordings

Which package are you on? (Can you be specific, please - it will help!!)

Which channel's recordings are you having problems with? Can you watch the channel, live?

Are you sure you're not trying to view OnDemand programmes?

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