The issue occurs only on UK Gold although another forum post mentioned a free sports channel (can’t remember the channel no.) on the same frequency as Uk Gold which will also pixelate if UK Gold is.
On having a painful conversation with the overseas VM Customer Helpline I explained all cables are fully secure (all other channels and services ok), I was told the fault was with the broadcaster (UK TV) if all other channels are ok....this is nonsense as I’ve had this package of channels for a significant number of years and the issue is only evident in the last few weeks. If UK TV had a broadcast issue I’d not be the only complainant.
Interestingly when I mentioned the same pixelating issue with a recorded film I was told a new v6 box would be sent to replace my aged TiVo unit, at the same time the operator said a signal had been sent to correct the issue and the pixelating would be cured - five minutes later on Uk Gold the pixel issue returned!
I’m yet to set up the new v6 box as I don’t want to lose my current recording library but this will be done next week. The original issue still stands, i need to cure the pixelating issue - step one would be this forum for help followed by a Uk base tech support to speak with.
All of the following channels are on the same broadcast frequency as Gold HD, and so would be affected by any signal fault. Package-dependent, can you check these... (I appreciate you've already mentioned Freesports HD)
Nat Geo HD, Sky SciFi & Horror HD, Sky Greats HD, Freesports HD, Premier Sports 1 HD
The quickest way to get this resolved would be to call TV faults on 150 - otherwise the forum staff should hopefully pick this thread up in a few days. I notice this was posted in the WiFi section and have moved it to the TV section of the board which might also help 😉
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