4 weeks ago
I have just upgraded to the ultimate oomph package , I have only received sim. No new boxes what’s happening? Worst customer service I have ever experienced.
Can someone enlighten me will the additional boxes be sent out or will someone install them
3 weeks ago
What boxes are you expecting? I could guess, but probably better that you confirm
The TV boxes are listed on https://www.virginmedia.com/help/virgin-tv-box - if you're getting broadband, that'll be separate again.
When you say upgraded, were you an existing customer beforehand, and what services did you have?
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Should get a TV V6 box plus one additional it says on the new contract. I just had basic tv package with Broadband .
now upgrade to ultimate oomph had old box for exactly 2 years March 1st
Won’t you need a manned install for the second TV box’s co-ax?