You've posted in the mobile phone section, you might get a better response posting in the tv section.
Have read on here that people that stop their direct debits run the risk of bad credit ratings for defaulting, so I would advise against that. I appreciate your frustration, as many of us are having trouble getting customer service from Virgin at the moment.
box is dead no light no error message just not working I’ve plugged and unplugged it several times and turned on and off. I’ve tried over the phone the interactive tests they say no fault detected then cuts me off.
Your account number is the first 9 digits so ignore the last 3 digits.
You should edit your post and delete your account number as the forum rules ask "Please don’t broadcast your personal details", it's just a safeguard.
I'm sorry but you need to persevere and contact the Faults team.
You could try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
You can also call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues
When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali