I have previously been able to watch and record shows from channel 999. I set a series link for Absentia and it appears to have recorded, but when I attempt to watch it the box goes to standby mode. I tried to watch the channel live, but the box went to standby repeatedly. It loaded up and brought up the guide, then back to standby again. I finally realised that I had to change the channel from 999 immediately the guide appeared, to prevent the box going into standby again. All other channels are working fine, it seems only the Virgin channel is not working on the Virgin box!
Thanks for confirming ElliotC, it's not something I've been able to replicate - the live channel & On Demand stuff all seems to be working OK, so I'd like to investigate further and see if we can identify what's causing this for you.
Please look out for mu PM and get back to me with the requested info when you can & we'll take it from there.
Thanks for getting back to us @ElliotC. I've arranged a visit from a technician and confirmed the details via PM. If you can let us know how that goes we'd really appreciate it, please give us another shout if there's anything else in the meantime.
The technician visit discovered the cable connection to the house was in a sub-optimal condition. Once a splitter had been removed and the signal boosted, channel 999 was restored. The channel is in ultra high definition and signal strength had not been sufficient to view the channel. All working well now. Thanks very much!