Menu
Reply
Amc61
  • 1
  • 0
  • 0
Just joined
198 Views
Message 1 of 3
Flag for a moderator

Tv remote

Hi 

My TV remote has stopped working. Can you buy a new one or will virgin send me a replacement? I'm having difficulty getting through to Virgin media on the phone! 

Thanks 

0 Kudos
LittleMick73
  • 4.8K
  • 498
  • 819
Superstar
189 Views
Message 2 of 3
Flag for a moderator

Re: Tv remote

Hi virgin will send you a new one in the post, phone go down the TV faults route, I know it's hard to get through call centres are open 8am till 8pm, try calling first thing, or you can buy a new one on eBay for £4 or £5.Regards Micky
0 Kudos
newapollo
  • 4.76K
  • 773
  • 1.09K
Superstar
178 Views
Message 3 of 3
Flag for a moderator

Re: Tv remote

Hi Amc61,

sorry to hear of your issues.

You need the TV Faults option when dialling 150 or 0345 454 1111

You could try the text messaging service.

Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

For now you could download the TV Control app and use that until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos