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Bbonneybuild
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Tv pixilating

I’ve had a problem for the past couple of weeks with most channels unwatchable due to pixelation.

I’ve tried restarting the box a few times, removing and replacing HDMI and white cable as per advice on VM site but no luck. I’ve also tried running a test but it fails half way through .

can anyone help me as my tv is unwatchable. 

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japitts
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Re: Tv pixilating

If there's any specific channels that are affected, it may help prove the fault, but based on what you've said...

You have a fault somewhere that's causing poor TV signal, resulting in the broken pictures you describe. If you've eliminated a connections issue, then the next step is for you to report the problem to VM so they can either replace your box or arrange an engineer to investigate further.

The quickest way is to call VM: 150 from a landline, or 0345 4541111 otherwise.. and follow the options for "I have a fault with my TV service". The automated system may attempt some fixes and force you to redial 10minutes later, but no amount of reboots are going to solve this 😉

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