Hiya, tv is constantly rebooting to start up screen, stays like it for 20 seconds and starts to reboot again. The tv light is constantly flashing orange. And a download image keeps showing up on the screen. Checked all wires are connected and switched it off and on again but it is still happening. Any ideas?
Sorry to see you are haing major problems with your set top box.
It sounds like it may be terminal, however you could try unplugging from the mains for 10 minutes.
You could aslo try to force a hard reset, but that would delete all recordings and planned recordings/series links.
Turn the box off with the switch on the back of the box and disconnect it from the mains for 5 minutes, then plug it in again.
Now hold the + and standby buttons on the front of the box together simultaneously and keeping the buttons pressed in. Turn the box on again with the rocker switch on the back, and wait till you see the welcome screen appear on the TV - then release the buttons.
If that doesn't work then you need to contact the Faults team on 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues
You could also try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
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We have been trying to speak to somebody since Friday, twice we have been on hold for over an hour and keep getting cut off. This is absolutely ridiculous, the service is shocking. We’ve had no tv for 2 days and we’re no further forward with it. The only person we have spoken to was on here and he said the box is terminal, so surely we just need an engineer to come out and fix it? Or get it replaced? The text message service doesn’t work there’s no point at all to it, we just keep getting the same message over and over.