Since the outage on Sunday eve and all of Monday (postcode Rg31), my tv is freezing and pixelating regularly and internet appears to be hanging. I’ve done all the usual power on and off, and reconnecting everything and cleared the cache but no difference.
im wondering if the team who were out working on the cabinet, which is right outside my house, have adjusted the signal strength or similar.
Many thanks for your stats, looking at these there is a huge amount of Post RS Errors on your downstream, these are errors that the hub cannot resolve itself and would be down to the operating system to request again from the source. Now one cause of these is noise on the line, so in that case can you go round and check that all coaxial connections to all VM equipment are finger tight.
Also on the upstream your power levels are close to max and noticing you have a mix of modulation these should all be the same again can be caused by loose connector somewhere.
If tightening the connections doesn't resolve the problem then you are going to need and engineer to resolve the issue.
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Thanks for the response. I’ve tightened all of the coaxial connections but to no avail. I’m still getting the Warning and Critical in the Network log and internet buffering very regularly. Currently Alexa is pausing every 10 seconds.
Sorry to hear of the issues that you've been having with your TV and hub.
I would like to take a closer look at your account to see what is causing the problems that you've posted above, we will need to pass account security via a private message and then we can look into this further.
I will pop over the message in a moment, please respond and we can get this looked into further.