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Tv channels not working

For several weeks no certain channels on my package are either pixelated with a poor signal mixing two channels, or not working at all. Some never work, some are intermittent. I have checked all collections and restarted everything several times as per online help. I assume it’s a hardware fault but the call centers either have 2 hour queues or are closed. Any idea what I should do?

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Re: Tv channels not working

You have a few choices, firstly call 0800 5610061 to make sure it's not a reported issue local to you - and save a lot of bother.

If not...

1: Use the text message service, 07533 051809 and wait probably a couple of days.

2: Wait on here for VM staff to respond, waiting probably a week at the moment.

3: Keep calling 150, and don't give up until you speak to an agent and either a replacement box or engineer visit is arranged.

It's not great I agree... but take your pick and good luck.....

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