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VickyAnne
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Tv box will not switch on

The tv box will not switch on it is making strange loading noises and occasionally on the screen there’s a white arrow pointing down. We’ve tried the usual switching off at the mains etc but still nothing??
A16D9421-F5E4-40D2-AD6F-DBA7BC09DD71.jpeg

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nodrogd
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Re: Tv box will not switch on

Sounds like a failed hard disk in the unit.

The downloading firmware icon is probably just a symptom of this.

A member of forum staff should respond here soon & sort out a replacement box.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Lisa_CC
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Re: Tv box will not switch on

Hi VickyAnne,

 

Welcome to our Community Forum and sorry to hear you're having problems with your TV Box. I'm going to send you a Private Message so I can grab some details from you, please reply back to it so I can help.

 

Thanks,

 

Lisa

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