As I type my TV is every few seconds is going black and no sound, has been like this for hours...I tried for almost an hour trying to get through to report when my call was cut off and I now cannot call Virgin as they cut me off!
There were supposed test carried out whilst I was on the phone but no fault was detected???
Called Virgin at 08:00 am and managed to get through only to be told that I had been given the wrong information I would receive a call back within 48 hours not the 4 hours I was told. I did ask to speak to a manager but of course he/she was unavailable. Explained again that I have no working TV and I am not waiting for 48 hours for a call nor should I be asked to call Virgin if they do not call back within 48 hours. Can anyone help????
Hi Ryan, thanks for your reply, someone did eventually call back but it did not fix the issue which is still ongoing...I am still experiencing the TV going black, losing sound and constantly flickering.
I really think an engineer needs to fix this as it has been an ongoing issue for months as Virgin are do nothing and it was not a good experience trying to report this issue their customer service is appalling.
I don't want you waiting for any longer, so what I have done is booked an engineer for you. This is scheduled for Friday between 12-4PM. If this is not convenient for you, you're able to log into your online account and re-schedule this. Please let me know how it goes.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk