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Trying to downgrade package

I am trying helplessly to downgrade my package.Due to coronavirus i know longer have a business and need to minimise my outgoings.I cannot get through on the phone and i cannot contact via email.What am i supposed to do?

Virgin should be providing a valid email address for this service especially knowing the impact of the coronavirus.The service received by Virgin is poor.I understand the call centres are struggling but other means of contact should be in place for issues such as payments changes to plans can be upheld.Im sure If i cancelled the direct debit you would soon send someone to enforce the debt.

Please help?

 

 

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