I have been trying for 3 weeks to cancel my disabled daughters tv & internet (she has no speech so can’t do it herself) but have forgotten the password that I have to have to enable me to do it, have been told 3 times a password reminder would be posted to her never received any of them, she moves house on Monday I am so frustrated customer service have been so unhelpful. Can anyone help please there must be a way to do this without having the password
You may be able to "authenticate" yourself by confirming to the CS agent your recent bill amounts, perhaps digits from the bank account you pay your D/D from, or some other piece of information that only the account holder would sensibly know. I dare say the offshore C/S could be less understanding and more scripted, here.
But remember the flip-side of what you're asking, is how can I get around perfectly sensible security measures.
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VM do have "special methods" for customers with disabilities. I am sure a VM person will be along to this thread in a day or two and offer to help.
Or a V.I.P can "flag" this for one of them if they get here first.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.