The first thing to do is click on check service status at the top of the page to see if there are any issues in your area.
You can also run tests on your equipment from there. You should also do the following
Make sure the white cable is firmly connected to theback of your TV box and your Virgin Media wall socket.
From the wall socket follow the white cable making sureit's tightly connected to your splitter.
If your TV box is connected to your Hub, make sure thewhite wire going into your Hub is tightly connected and your hub is in the upright position.
Then reboot your box, and if that fails you will have to report it as a fault.
You could try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali