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Trouble with tv programs

Having trouble with some tv channels, big pixels, also error code V53. Can someone help!!! I've done a reboot, missing some programs I like. 

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Re: Trouble with tv programs

Hi jovincent,

The first thing to do is click on check service status at the top of the page to see if there are any issues in your area.

You can also run tests on your equipment from there. You should also do the following

  1. Make sure the white cable is firmly connected to the back of your TV box and your Virgin Media wall socket.
  2. From the wall socket follow the white cable making sure it's tightly connected to your splitter.
  3. If your TV box is connected to your Hub, make sure the white wire going into your Hub is tightly connected and your hub is in the upright position.

Then reboot your box, and  if that fails you will have to report it as a fault.

You could try the text messaging service. Just send  a text with a description of TV Faults  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues



The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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