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To be announced

HI

Have been trying for a couple of weeks now and no joy!

can see the tv channels to watch but all channels to be announced, tried unplugging, tv off/on saying network  cable unplugged(which it isn't) 

 

tried getting help from virgin just keep going round in circles and am no further on.

any advice someone please? 

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Message 2 of 22
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Re: To be announced

Hi press the home button go to help and settings, settings, network, scroll to reconnect to the virgin media network now. This should update your TV guide. Regards Micky
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Message 3 of 22
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Re: To be announced

Hi

 

i have tried that and it’s still saying Ethernet cable not plugged in but it us

thanks anyway

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Message 4 of 22
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Re: To be announced

Two things.

1) Try another ethernet cable - they can "fail" sometimes. That is the best way to connect it. You dont have the Hub in modem mode by any chance?

2) Disconnect the ethernet cable and try connecting on wifi from the Network settings - select your network and add password - and see if that gets it

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Message 5 of 22
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Re: To be announced

Do you have a TiVo or a V6 box? If you're not sure, check here

Advice does differ depending....

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Message 6 of 22
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Re: To be announced

It’s a TiVo 

 

thanks

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Message 7 of 22
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Re: To be announced

Hi john

 

it is in modem mode, I’ve been told.

does that matter? 

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Message 8 of 22
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Re: To be announced

As others have alluded, a lack of EPG updates is often indicative of a failing/failed internet connection. The TIiVo box has this inbuilt on the same cable as the TV signal, so there's not much troubleshooting can be done. If you're getting errors as you describe, please check the front left of the box where there's a series of green lights.

Second from left should have a heart symbol next to it and indicate your online/internet status. It should be on solidly, but I suspect in your case it won't be.

If it is - then reconnecting your box to the internet for (amongst others) EPG updates should be possible if you call up TV Faults and explain your symptoms. If your light is flashing, then you either have a faulty box or area fault.

In that case, call TV Faults to report it. You may need an engineer visit, or more likely - a replacement box.

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Message 9 of 22
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Re: To be announced

I did think we needed anew TiVo box as saw somewhere this may be the case, but still no call from virgin as promised. Just getting nowhere.

 

thanks for your help japitts

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Message 10 of 22
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Re: To be announced

It’s a v6 I believe not a tivo

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