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Kacarbi
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To be announced on all channel pages

‎25-11-2020 08:57 - edited ‎25-11-2020 08:58

My tv guide is saying to be announced on every channel. Have tried all cables etc and a reboot and it still won’t give me channel info. Very annoying and I can’t get through on the phone lines at all. Over an hour yesterday and this morning and still no one answering. Can anyone help please. Many thanks 

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japitts
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Re: To be announced on all channel pages

on ‎25-11-2020 09:06

This tends to mean that your box has lost its internet connection for a while, and not been able to download EPG (TV guide) updates.

Do you have a TiVo or a V6? If you're not sure, check here 

The two boxes connect to the internet differently.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Kacarbi
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Re: To be announced on all channel pages

on ‎26-11-2020 11:43

Thank you. This has helped! We have the V6 I went into settings and it had had a connection issue previously and needed to reload all of the channel information. Once this was loaded. All was well. Thank you for your help 

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