Hi my TivoBox is stuck on starting up for the last few days, already try to reset a million times, with the same result, the lights in the front panel are a Christmas tree flashing non stop. Can someone assist me with this issue. Thank you in advance.
Disconnect the box from the mains for 10 minutes then try and reboot again.
Sign into Check service status at the top of the page and run a test on your equipment from there. It should send a signal to your box and possibly book an engineer or new equipment.
If that doesn't work then you need to contact the Faults team.
You could try the text messaging service. Just send a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible.It may take a few days.
You can also call 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) butbest to call at 8am to avoid call queues
When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.
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