Am not able to access TV via TiVo box which has a green and red light
Have tried testing but cannot access Home screen to reset settings
Have gone online, unable to contact anyone by phone
Am unable to access booking an engineer
Sorry you've been having problems watching TV via your TiVo box. I've had a quick check on your details and can see that an engineer has had a look at it since you posted. Please let us know if you're still having issues so we can help.