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Tivo keeps restarting. Channel info not loading

Please help. Read all the posts. Checked all cables, restarted many times. Tried reconnecting to network, status unavailable.

Done diagnostic on status. Came up - Technical Issue.

It's been like this for about 10 days.

 

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Re: Tivo keeps restarting. Channel info not loading

Can anyone help with my previous message?

All the best

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Re: Tivo keeps restarting. Channel info not loading

Hi Gokarna,

 

Thanks for posting and welcome to the community. I am sorry or the TV issues. I have checked the systems and the box is currently offline. Are there any lights showing on the box currently?

 

Kind regards,

John_GS
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Re: Tivo keeps restarting. Channel info not loading

Hello John,

Thank you for your message. Yes, all the lights are on and I am unable to connect it to the network.

I have spoken to the technical team, a fault was diagnosed and a new box is being sent out.

Thank you.

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Re: Tivo keeps restarting. Channel info not loading

Thanks for coming back to me. 

 

I am glad to hear the team are sending you a new box out. Please let us know how this is or if you need further assistance.

 

Kind regards,

John_GS
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Re: Tivo keeps restarting. Channel info not loading

The problem was a faulty Tivo box A new V6 was sent out and installed. The problem has been fixed.

All the best.

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