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Tivo box won't display HDMI

My Tivo box appears faulty , it intermittently won't display a signal, sound crackles & picture goes on & off several times before been stable , i changed my HDMI cable, made no difference, i changed the input on the TV, no difference, reset the Tivo and the Hub, no difference, and all cables checked and confirmed snugly fit.

 

No other device using HDMI has any issue just the Tivo box.

 

Has anyone experienced this same issue with the above symptoms ?

 

Regards

 

Dave

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Re: Tivo box won't display HDMI

Hi trojanreaper, 

 

Welcome to the Community and thanks for getting in touch. 

 

I am sorry to hear you are having problems with your TiVo box.  

 

Can you please confirm if this only happens when using specific channels, HD channels or OnDemand content?

 

Let us know and we will be happy to help. 

 

Thanks 

 

 

Nat
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Re: Tivo box won't display HDMI

Hi Nat,

 

I can confirm this happens on all channels.

 

Regards

 

Dave

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Re: Tivo box won't display HDMI

Hi Dave, is there any lights on the V6 box? 

 

Kind regards,

John_GS
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Re: Tivo box won't display HDMI

Just the white light to show normal operation with no fault lights.

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Re: Tivo box won't display HDMI

Thanks for coming back to us,

 

Are you able to connect the box to a different TV to see if you're able to rule out the possibility of the TV being faulty?

 

Kindest regards,

 

David_Bn

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Re: Tivo box won't display HDMI

Yes tried that also and the same issue.

 

Regards

 

Dave

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Re: Tivo box won't display HDMI

Cheers so much for all that information Dave - I am sorry that you seem to be having an issue with the TiVo box. 

 

I've not been able to locate your account as yet so not been able to do any further checks at this stage - what I'll need to do is pop you a Private Message so we can take some details and take a look at your account for you. 

 

Please look out for the purple envelope and pop me a reply back when you can and we'll go from there, 

 

Thanks

Katie - Forum Team


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