Virgin Media Community

[Jenlochhead90]

Tivo box not been loading now for about an hour. Had it since may and any time i've had this orange light a quick reset has done the trick. Have reset 3 times in the last hour... no luck. Welcome screen...no signal....welcome screen....arrow icon...welcome screen...no signal. Phoned for support and told there is no issue and to reset again, i have, same problem!

[Ernie_C · Accepted solution]

Assuming this is a V6, is your broadband working OK?

[Jenlochhead90]

Internet absolutely fine, just tv box

[Ernie_C · Accepted solution]

If there’s nothing on Service Status for the TV service in your area, I’m afraid you’ll just have to call in and explain that the previous suggested action is not resolving the issue.

[Jenlochhead90]

Absolutely horrified, phoned virgin media and the lady was horrible. Had me crying and all sorts! When i explained why i was upset and asked for help she simple said 'are you done talking?' Shocking attitude. She then hung up the phone on me when i asked to speak to her manager as she refused to send an engineer since i have already turned off and on again 6 times! Fuming.

Finally got someone new on the phone and they sorted it in 2 minutes! Insane the difference in quality of staff.

[Ernie_C]

I’m sorry for how you were treated but pleased your service has been restored.

[av-115]

I honestly think you should consider making a complaint about her conduct. Here is the complaints procedure, use the "thinking of leaving us" option if you do this by phone and say specifically "I'd like to make a formal complaint" or they won't listen.

Ernie_C, congrats on 1k answers! 

[Ernie_C]

Well, thank you, @av-115.

[bogie]

same problem here. what was the issue and solution and can it be done without calling the hotline? Thank you!