Menu
Reply
Jenlochhead90
  • 3
  • 0
  • 0
Settling in
19,360 Views
Message 1 of 19
Flag for a moderator

Tivo box orange light

Tivo box not been loading now for about an hour. Had it since may and any time i've had this orange light a quick reset has done the trick. Have reset 3 times in the last hour... no luck. Welcome screen...no signal....welcome screen....arrow icon...welcome screen...no signal. Phoned for support and told there is no issue and to reset again, i have, same problem!
0 Kudos
Ernie_C
  • 18.19K
  • 1.98K
  • 4.42K
Very Insightful Person
Very Insightful Person
19,726 Views
Message 2 of 19
Flag for a moderator
Helpful Answer

Re: Tivo box orange light

Assuming this is a V6, is your broadband working OK?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Jenlochhead90
  • 3
  • 0
  • 0
Settling in
19,351 Views
Message 3 of 19
Flag for a moderator

Re: Tivo box orange light

Internet absolutely fine, just tv box
0 Kudos
Ernie_C
  • 18.19K
  • 1.98K
  • 4.42K
Very Insightful Person
Very Insightful Person
19,701 Views
Message 4 of 19
Flag for a moderator
Helpful Answer

Re: Tivo box orange light

If there’s nothing on Service Status for the TV service in your area, I’m afraid you’ll just have to call in and explain that the previous suggested action is not resolving the issue.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Jenlochhead90
  • 3
  • 0
  • 0
Settling in
19,337 Views
Message 5 of 19
Flag for a moderator

Re: Tivo box orange light

Absolutely horrified, phoned virgin media and the lady was horrible. Had me crying and all sorts! When i explained why i was upset and asked for help she simple said 'are you done talking?' Shocking attitude. She then hung up the phone on me when i asked to speak to her manager as she refused to send an engineer since i have already turned off and on again 6 times! Fuming.

Finally got someone new on the phone and they sorted it in 2 minutes! Insane the difference in quality of staff.
0 Kudos
Ernie_C
  • 18.19K
  • 1.98K
  • 4.42K
Very Insightful Person
Very Insightful Person
19,331 Views
Message 6 of 19
Flag for a moderator

Re: Tivo box orange light

I’m sorry for how you were treated but pleased your service has been restored.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
av-115
  • 2.19K
  • 323
  • 574
Problem sorter
19,314 Views
Message 7 of 19
Flag for a moderator

Re: Tivo box orange light

I honestly think you should consider making a complaint about her conduct. Here is the complaints procedure, use the "thinking of leaving us" option if you do this by phone and say specifically "I'd like to make a formal complaint" or they won't listen.

Ernie_C, congrats on 1k answers! Smiley Very Happy

--------------------------
TV: XL TV (V6 & V+ HD)
Broadband: VIVID 200
Phone: Talk Unlimited
Ernie_C
  • 18.19K
  • 1.98K
  • 4.42K
Very Insightful Person
Very Insightful Person
19,307 Views
Message 8 of 19
Flag for a moderator

Re: Tivo box orange light

Well, thank you, @av-115.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
bogie
  • 1
  • 0
  • 0
Just joined
12,170 Views
Message 9 of 19
Flag for a moderator

Re: Tivo box orange light

same problem here. what was the issue and solution and can it be done without calling the hotline? Thank you!

0 Kudos
Nathan_B
  • 2.7K
  • 52
  • 89
Moderator
Moderator
11,772 Views
Message 10 of 19
Flag for a moderator

Re: Tivo box orange light

Hi there bogie, welcome to our forums.

 

i'm sorry to hear of the issue you are having with this light on the box.

 

Is the connection to the internet on the box fine?

 

Thanks

 

Nathan B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos