Hi Jrack11,
Thanks for using the forums to get this issue looked into, I'm sorry your TV box is having this issue. You posted this on Saturday so there's a chance you've sorted it out by now, but I'll still help if not.
Could you have a go at the information flows on this helpful link and let me know if it helps resolve things.
It could also be due to an area outage, have a look here to see if this is the case.
Let me know what you find out.
Megan_L