Virgin Media Community

[Jrack11]

Hi

One of my additional boxes (tivo version) is stuck on starting up screen. All lights on front are lit and box showing as offline in tvgo account.

Have tried turning off and checking all connections etc but nothing working.

Thanks

[Megan_L]

Hi Jrack11, 

Thanks for using the forums to get this issue looked into, I'm sorry your TV box is having this issue. You posted this on Saturday so there's a chance you've sorted it out by now, but I'll still help if not. 

Could you have a go at the information flows on this helpful link and let me know if it helps resolve things. 

It could also be due to an area outage, have a look here to see if this is the case.

Let me know what you find out.

Megan_L

[Jrack11]

Hi

Thank you, got on the road to being fixed, the very kind Jodie helped me out.😁

[Megan_L]

Aww that's brill, Jodi sits on my team so I'll let her know she really helped you when shes in next 🙂 

If you need anything else, you know we're here to help!

Megan_L