After being with Virgin Media for a few years now, I've recently been having problems with my TV box. It keeps crashing and not working properly. This has only recently been happening. Hoping that there was something I could do before spending hours calling the helpline.
With a possible caveat if your hard drive is especially full (say over 90%) I'd suggest that your box is just elderly and trying to die.
You have 2 choices:
1: Call TV faults on 150 (or 0345 4541111) and follow the options for "I have a fault with my TV service" to arrange (most likely) a box replacement.
2: Depending how long you've had your current package and if you have VM broadband (for that is a requirement) consider renegotiating yourself onto a newer bundle and try to bag the newer box (a V6) into the bargain. Much newer, much quicker and much improved.
Option 2 will depend on you having VM broadband and being willing to recontract for 12 or (more likely) 18months. Option 1 has no restrictions.
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Thanks for your first post on the forums and welcome to the community 🙂
Sorry to hear of the recent issues you're having with your Tivo box, I can imagine this will be frustrating. Just before we look into replacing the box, can you please tell me if the Tivo box is well ventilated and whether all the cabling is secure in the back of the box?
I know this may sound very basic, but it will help is to understand what is causing the issue.