Just wondering if anyone has had to deal with the complaints team recently, and what the current timescale is for them to get in touch? I've raised a complaint through the normal customer services channels and received a copy of the recording of the call I'm disputing, but that was about a week ago and I've not heard anything since.
Can you advise what the complaint is about as from the timeline given, the complaint raised was to get a call recording. That's two seperate things and not linked. A DSAR (data subject access request) is seperate to any complaint
In that case I'm a bit confused, as I was told that the only way to get access to a recording was to raise a complaint? By lucky coincidence the first call I was sent was of the call where I was told this by the CS team, and that the complaints team would listen to the recording and contact me to resolve it.
Regarding the complaint - I originally called in March to pause Sky Sports when everything was put on hold, but during that call I was "upgraded" to a new 12 month contract without being told. It's also a worse contract than the one I was on (I've lost HD sport), and costs ~£30 a month more now that sport has resumed.