Hi John,
Thanks for getting back to me, sorry for the delay in replying.
I haven't had any letters from you (although I get bills!) All I've had are e-mails. Rough timeline so far:
June 12th - Raised complaint and requested recording
July 6th - E-mail about DSAR stating it was received on June 25th
July 15th - Recording of the wrong call received
July 20th - Rang again and raised another complaint to get the correct recording
July 22nd - E-mail about DSAR stating it was received on July 20th
July 23rd - Correct recording received
Since then I've heard nothing.