4 weeks ago
My TiVo remote has stopped working and I have done what they have said to reset it and it just doesn’t work does anyone know how I can order a new one many thanks
Call VM support and request a new remote.
If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls. https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...
Or you can wait for one of the VM forum team to get to this thread in a few days and they can arrange for a new remote.
______________________ScottMy setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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