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Annalisesidders
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TiVo mini box not working

Hi, my 2nd virgin TiVo box in my bedroom isn’t powering up, it’s flashing on and off lights and says ‘starting up’ on the tv but isn’t actually coming on. All the lights on the box just keep flashing on and off. They’re saying there’s no issue when I ring so they don’t put me through to somebody but there clearly is. I’ve checked all wires and unplugged and restarted at switch and still nothing. 

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jbrennand
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Re: TiVo mini box not working

Call at 08.00 - best chance of getting through to someone who can help.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Annalisesidders
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Re: TiVo mini box not working

Won’t put me through at all they say there isn’t a fault. 

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paul0363
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Re: TiVo mini box not working

Don’t use the fault route - follow the prompts to “Thinking of leaving”. You’ll get through to someone in retentions but they can do more than that and they’ll put you through to the right place.

Options 4,4,2 once you get to the main menu.

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Natalie_L
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Re: TiVo mini box not working

Hi Annalisesidders, 

 

Thank you for getting in touch with us via the Community and our apologies in any delay in getting this matter resolved.

 

It sounds like an equipment issue rather than a network one and we may need to arrange a visit from our field team to investigate further. 

 

Before we go ahead and arrange this, can you please advise if you have been able to speak to the team? 

 

Thanks 

 

 

 

Nat
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