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Cookie2002
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TiVo box stick on update

My TiVo box is so say updating but has been stuck on stage 1 of 3 for 2 hours. I have tried the fixes on the community advice but it’s not working 

Help!!! 

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newapollo
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Re: TiVo box stick on update

Hi Cookie2002,

If you have tried everything advice wise, and followed the online help options then you need to contact the Faults team.

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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