Menu
Reply
Daveroberts5151
  • 2
  • 0
  • 0
Joining in
240 Views
Message 1 of 4
Flag for a moderator

TiVo box not working need an engineer out to replace. Please help

Virgin box is stuck in an endless loop between welcome and starting up. 

Dialed 150 no chance to choose technician help. 

 

How to i I get a new box posted out please. 

0 Kudos
SpacePhoenix
  • 192
  • 13
  • 27
Superfast
206 Views
Message 2 of 4
Flag for a moderator

Re: TiVo box not working need an engineer out to replace. Please help

Any strange sounds coming from the box?

0 Kudos
Daveroberts5151
  • 2
  • 0
  • 0
Joining in
196 Views
Message 3 of 4
Flag for a moderator

Re: TiVo box not working need an engineer out to replace. Please help

No nothing it just suddenly reboots then takes ages to reboot again. It has done this many times yesterday. Tried unplugging to help with the long restart. My old box did this last year and virgin replaced it for this one. Why is it virgin can’t be reached by phone or a chat page anymore? 

0 Kudos
japitts
  • 14.38K
  • 1.92K
  • 3.28K
Very Insightful Person
Very Insightful Person
189 Views
Message 4 of 4
Flag for a moderator

Re: TiVo box not working need an engineer out to replace. Please help


@Daveroberts5151 wrote:

Why is it virgin can’t be reached by phone or a chat page anymore? 


They can be. 150/0345 4541111, choose "I have a fault with my TV service" option. At this point, the IVR might run some remote diagnostics to see if it can identify an issue needing tech visit, fine go along with this. Very occasionally it seems to hang up on you, in which case call back immediately and it should bypass that bit.

You then get offered "links to go online", "try self-service" and maybe other inducements to not join the queue. Ignore, do nothing,press nothing, wait.

Then just need to be patient with call queues, which can sometimes build up later in the day.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos