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TiVo box frozen on welcome screen

Dear All, 

please can you help, my virgin tv box is permanently frozen on the initial welcome screen it is completely unresponsive to the remote control. In addition it is making strange noises which suggests it’s broken? I have tried all the tricks to reboot, but comes. Back to the same screen.

it seems impossible to get through to anyone via phone, I am out of contract if I do not receive any help I will have to take my business elsewhere. I can’t believe how difficult it is to speak to anyone, I have a full subscription to broad band and tv, clearly not valued as a customer!

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