Nope. In fact I got virgin remote set to change the volume etc as well.
Youtube from mobile or netflix etc works fine.
its only to do with Virgin Tivo and Samsung Tv Combo :(.
Rest all works.
In fact I took the same cable off the new tv and put on the old Bush Plasma TV and it all works fine.
More ideas welcome 🙂 please..
I have one doubt both HDMI cables I have are not new like 2014(1.4) I am told the old cables work on new HDMI 2.1 ports. Is that correct?
As the picture is crystal clear and all the Virgin menu including Channel/ Volume work so my doubt lies on some Virgin Tivo setting that is not working for Samsung QLED Q80T. Any suggestions are welcome :)...
No advice for you sorry but honestly I am excatly the same. I actually gave me day up yesterday to ring them. They promised a telephone call from an engineer within 4 hours. Never happened, rang back and she said it will happen today. Did they ring? Course not. Never been so disgusted. Good luck.
Hi you could try pressing HOME >Settings>Video>Auto Detect
• Swap the HDMI lead • Try all the other HDMI ports on the TV • Eliminate any HDMI switches / splitters / sound bars / amplifiers etc. You may be able to use the optical output on the V6 or TV instead, or connect an amp to the “ARC” (audio return channel) HDMI socket on the TV to get the audio. • If there is a Chromecast plugged into the TV, try removing it. • If the customer has a Samsung 4K TV, go into the TV’s settings menu, then go to Broadcasting → Autotuning and turn off Autotuning. • On a Samsung TV, go to Picture → Expert Settings and disable “HDMI UHD Color”. • On any 4K/UHD TV: the HDMI port must support HDCP v2.2 for On Demand to work (even SD or HD content) • Make sure the TV firmware is up to date. • Try a factory reset on the TV