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MorierR
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The Premier Sports channels

Hello all.

Does anyone else with the Premier Sports package constantly have sound and picture issues across this range of channels? These are Box Nation, Premier 1 + 2, Free Sports and La Liga.

For example when I was watching Premier 2 last night the picture would break up every few seconds. I have it on again now and the picture is perfect but with no sound whatsoever. This happens across all of the channels at different times although to be fair La Liga seems to suffer far less often from them.

The channels also work perfectly well on the TV go app so it appears to be only on the V6 box. 

It is also only ever these channels that are affected. Everything else is perfect.

Thanks.

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newapollo
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Re: The Premier Sports channels

Hi MorierR,

Do you have any problems with the following channels 

Sky Sports racing HD, Sky Comedy HD, Get Moving, National Geographic HD, Gold HD, Sky Greats HD, Sky Scifi and Horror HD.

Ther are all broadcast on the same frequency as most of the premier Sports channels. if so it would indicate a signal fault which needs rectifying by speaking to Faults

You can contact the Faults team on 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues 

You could also try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

Dave

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