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TV stuck on welcome screen loop

Hi there,

My V6 box has been stuck on a loop for the past few days - when turned on, it displays the welcome screen for a few minutes, then switches to the "starting up" page and then back to the welcome screen. Occassionally the screen displays a sort of download icon, but then this gives way to the welcome screen and the loop continues ☹️.

I have tried rebooting many times, checked all cables are secured in place and left the box on for hours hoping it will sort itself - all to no avail. I tried running a fault finding test online but that didn't work either. Virgin aren't accepting calls and no one is answering my live chat queries.

Does anybody know how to fix this please or if they are experiencing the same issues?

Thank you,

Chris

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Re: TV stuck on welcome screen loop

Hi there my name is Martin_LM, and I would like to help.

if you would like to private message where I will need to ask few questions in order to be able to help. or if you prefer i can private message you


Here to help! I'm a technician helping out whilst working from home. Find out more


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Message 3 of 17
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Re: TV stuck on welcome screen loop

I have had exactly the same problem for the past two weeks. I’ve tried the restart holding down the buttons on the front but it doesn’t work. I’ve messagedVirgin media twice, gone through the automated chat, been told someone will get back to me but that’s not happened. I’m paying for a box that I cannot use. What can I do?

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Re: TV stuck on welcome screen loop

Hi

i am having exactly the same issue. Tried rebooting as everyone and can’t get through as everyone. 

Would be great full if someone can help

Thanks

Becky

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Re: TV stuck on welcome screen loop

Did you get this sorted? I'm having the same problem 😞

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Re: TV stuck on welcome screen loop

Having sames problem. Can you help?

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Message 7 of 17
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Re: TV stuck on welcome screen loop

I needed a new box so had to persevere with trying to get hold of them. I found the text was the best way but was then taking well over 24 hours to get a response. 

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Re: TV stuck on welcome screen loop

I’m having the exact same

issue, how do you get this resolved? Someone please help. Please

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Message 9 of 17
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Re: TV stuck on welcome screen loop

Hi jtmc1988

Sorry to hear you are having this issue

Can you try this please

Turn off with the rocker switch at the back of the box

Hold the + and standby buttons together and then turn the box on and wait till you see the welcome screen.

Then allow the box to boot up 

Gareth_L

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Re: TV stuck on welcome screen loop

Did all of that and in the end needed a new Tivo which has been delivered (wothin 24 hours) and installed (eventually!)
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