Virgin Media Community

[AngelGabe]

About 10.20pm last night, as I was watching a recorded programme, the programme just stopped. Then when I went back to normal TV, all my channels were gone. I still get the channel information when I press the buttons on the remote control, but nothing comes on. So I can still scroll through all the channels but if I choose one, nothing comes up. I still have an old Tivo box, as I have many recordings on it that I can't get on DVD. 

Any suggestions on how to fix this, please. 

[Martin_LM]

Hi am sorry to hear that. please PRIVATE MESSAGE ME your account number and area number i could check whats going with your services and answer any other queries you may have

[AngelGabe]

Not sure how th o Private message.

[AngelGabe]

Hi I've sorted now. I pulled the plug out so completely disconnected it from the power source. Where previously I was switching off and on again, which had no effect. Pulling the plug forced it to power up from nothing and it worked. 

Thanks for trying to assist.