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oscar2012
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TV screen freezing

Hi. 

My TV keeps freezing. Screen goes blank for approx 2sces and then return to the normal picture. This happens every 30 secs or so. It's not the TV as the aerial is fine so can only be linked to virgin Box. It can happen when we are watching live TV or watching back programmes saved. 

We reboot the whole system which improves it but eventually returns a little while later. 

We have checked all cables and also swapped hdmi outlets.

It's getting on our nerves 

Have tried contacting virgin media and currently been on hold for 1hr!!!

Any ideas??

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japitts
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Re: TV screen freezing

Sounds like you have a box fault that will need reporting to VM.

You can try the text message service on 07533 051809, this can take a day or so to respond.

Otherwise I'm afraid the best advice is to be patient & persistent with the call queues, perhaps try calling another time when the wait times are shorter.

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oscar2012
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Re: TV screen freezing

Thanks. I finally managed to get in touch with VM this avo and they are sending out a new box. 

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