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TV remote worn out


Like others in this community, I’ve had my Virgin TV remote for many years - certainly for at least 5 years and it’s simply worn out.  Some of the buttons don’t / only work if you press really hard and much of the labelling on the buttons has disappeared.

I really need a new remote but simply can’t get through on the helpline to order as the wait times are too long.  Surely there should be an easier way of sending a message / email with my account details and one can be popped in the post?

Any help or suggestions gratefully received.


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Re: TV remote worn out

Hi JMo1,

You could try the text messaging service. Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.

Or if you do decide to phone then you need the TV Faults option when dialling 150 from a Virgin landline, or 0345 454 1111but best to call at 8am to avoid call queues


The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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