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DrJazz
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TV remote not working properly

Hi

Our TV remote control which we have with our V6 box has started to work intermittently.  but some of the numbers on the keypad are not working properly - they depress correctly but need to be pressed numerous times to respond; sometimes they work, other times they don't. We have installed new batteries but the issue has not gone away. Am I able to order a new one please?

Thanks

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newapollo
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Re: TV remote not working properly

Hi DrJazz,

You could try the text messaging service. Just send  a text with a description of new remote  to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days

You can also call  150 from your Virgin landline, or 0345 454 1111, options 1,1 and 2 (TV Faultsbut best to call at 8am to avoid call queues

For now you could try using the TV Control app until you receive a replacement remote

https://www.virginmedia.com/shop/tvgo-tvcontrol

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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