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Re: TV pixelation issue

Hi Beefriendly,

 

 

Thank you for reaching out to us in our community, I am sorry to hear you have been suffering with pix-elation on your TV services ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

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Message 462 of 492
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Re: TV pixelation issue

My tv screen is getting pixellation issues quite frequently whilst watching live sky and BT sport. Also recorded tv on uktv channels are also having issues. I have a V6 box.

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Message 463 of 492
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Re: TV pixelation issue

Engineer came out. Replaced a silver square part that connected wires together. Nothing has changed. Over the past year or so I’ve had 2 engineers come out for the same problem and neither managed to sort it out. It’s a joke. 

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Re: TV pixelation issue

It is STILL happening! It is getting beyond a joke now. Photo is from bbc1 he just now  

4402074E-B0D3-4E78-9ECC-3926ED6889A0.jpeg

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Re: TV pixelation issue

I’m guessing that this website doesn’t work properly either because the photo I uploaded isn’t there. I give up. 

ignore that, it’s there now. 

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Message 466 of 492
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Re: TV pixelation issue

I've 2 boxes that have suddenly developed this fault on the same channels. Tried resetting both with no change. I'm no expert but looks like it is a signal supply fault to my house. Seeing as the website is stuck in an endless sign in loop when trying to report the fault, any Mods fancy getting in touch to help?

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Message 467 of 492
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Re: TV pixelation issue

Hi there Sioxl7 

 

Welcome to the community and thanks for your post. 

 

Sorry to hear you're having issues with your boxes. Can you advise of all the channels that you are struggling with please? Is it live channels only or recordings too? 

 

I'll pop you a private message too so that I can check to see if anything is going wrong this side, and we'll go from there. 

 

Thanks, 

 

Hollie_B

Hollie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Re: TV pixelation issue

How long is a reasonable amount of time to give before you get fed up and actually do leave for a different provider? How can this still be an ongoing issue for so many people with no fix? It’s ridiculous. 

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Re: TV pixelation issue

Defo ridiculous and I'm off as soon as the contract is up.

No fix and the problem is getting worse. Has now started happening on the SKY Movies channels.

I can now honestly say that my issues now cover over 15 channels (All HD) and I've no patience to check the channels I would only watch sporadically.

#annoyed

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Re: TV pixelation issue

I am getting this issue on BTsport channels, I only really watch these so unaware what other channels it is happening on. It is happening on both of my v6 boxes, happens on btsport and btsport ultimate pixelating randomly and tried everything to rectify. 
help please....

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