Thanks for your reply. Really sorry to hear you've had this kind of experience. I can see that my colleagues mentioned that you would need another technician out Thursday just gone - has this been arranged now?
Is your complaint now resolved? You can see more on how our process works and how to escalate here.
Let us know how the TV is doing today, we really would love to get this resolved for you.
my wife ( the account holder) answered all the questions that another moderator asked earlier in this chat but we never heard anything after that.
the guy from the Indian call center never phoned back after my complaint, despite promising to do so to speak to my wife, the following day, after refusing to speak to me.
we've asked many many times for me to be allowed to be “a 3rd party”, but nothing ever changes, the next Virginmedia person who phones just refuses to talk to me.
And finally, no, the pixelation continues, usually the same time (evening 19:00 onwards), on certain channels ITV and BBC. are two of the main ones, on both boxes.
Shame really, we’ve been with Virginmedia a long time even when it was NTLWorld, your customer service has got worse and worse, so much so now, that I can’t be bothered phoning you anymore, because when I do, I get connected to a foreign call center who then ask me to do the same old silly things that I’ve already done a million times and no matter what I tell them, they don’t understand. They really are a waste of space. Some of them are very rude and aggressive as I’ve described earlier.
Whatever happened to the customer is always right? We pay their wages and they speak to us as if we’re stupid.
They must think we are stupid with these fake responses trying to make out they care. I was with the the same amount of time and a very loyal customer. I gave them multiple opportunities to correct the problem. They just can't. They've overstretched themselves and don't have the capacity for the customers they have. Switch, you won't regret it!!!!
I asked for the same help through this forum. It amounted to nothing. I asked for a refund for 3 months unwatchable service. They said they would refund when it was fixed. When it wasn't fixed with an engineer visit they asked me what work the engineer carried out and if I couldn't answer they couldn't send out another engineer. How ridiculous. I asked them to ask THEIR engineer. They couldn't. You're on a hiding to nothing. The problem won't go away.
Yep I think you’re right, they ask if you’d like another engineer to cone out to fix a problem they know they can’t solve because it’s a capacity over demand problem, you say yes please send the engineer, but nothing ever happens. And so it goes on.