I also found Switchonshop on reviews in the internet. I used to have a set-top box from the store, but it also started to give pixelation, according to reviews read that the console running Linux will be much better. In the store this did not find, but on the forum came across the site. She came quickly. There is nothing unusual, but the quality seems to have become better, channels are switched faster.
We have been suffering with pixelisation for a few months now but it's getting more regular and more annoying. It is happening on live TV as well as recorded & on demand. Have switched off box and router left overnight with no change, held on off button to do restart with no change. Have checked connections but can see no problems, anybody have any other suggestions for me to check before I make the soul destroying call to customer service? TIA
After all my complaints and even having an engineer out to replace one of my V6 boxes, the pixelation continues. Just as you describe, same time every night, some channels not all, both boxes same channels. It’s quite obviously a bandwidth demand problem which Virgin know about but aren’t capable of fixing. they’ve stopped replying to me now so I think they’ve given up. there is only one solution and that’s a Sky or BT switch