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TV not connecting - error n27

Hi there,

I'm having issues with the internet connecting to the TV service. There is no TV menu or channels showing. Internet is working and so is the phone connection. The error code that comes up on the TV is (error n27 - Ethernet cable is unplugged) but is it plugged. I have called virgin several times. I'm placed on hold for an hour and then cut off. Very upset at the service.

Can anyone help please?

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Re: TV not connecting - error n27

Do you have a TiVo or a V6?

Check and post back, we may be able to help further.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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